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Are some products of ‘TV-market’ among them?

As it was informed by the ‘Rosbalt’ the US and European consumers are exposed to the risk of buying fake goods on-line more than if buying goods from ordinary shops. According to the new Consumer’s report the websites selling this kind of goods offer them 25-30 % lower prices than retail prices. It was revealed that 37 websites of on-line shops sell fake bags of the brands ‘Louis Vuitton’, ‘Coach and Herms’.

These days the sellers deceive buyers more often, as a result of which the real brands lose their good name and suffer a loss. According to certain data, on-line shops sell fake products to each 5^th customer.

Of course a question arises, if it is the current situation in the US and Europe, where consumers’ legal interests and rights are more protected than in Armenia, then what is sold to the consumers of our country via internet or phone or in case of buying goods from ordinary shops. No one can bring any statistical data as an answer to this question, since the social organizations involved in the protections of consumers’ rights and legal interests are very weak and almost formal.

The State organizations do not perform their functions either. Nevertheless, having examined application-complaints of the consumers the State Market Surveillance Inspectorate of the RA Ministry of Economy reported many cases bad quality products sold by the ‘TV-market’ company. It is hard to say whether the products were fake or of bad quality, since, as we know, corresponding examination was not done. Only the following was revealed.

According to the application-complaint received in the Inspectorate in January 2011, the inflatable mattresses with the cost of AMD 80 000 bought from the ‘TV-market’ company in Yerevan are of poor quality, they became useless after two months of use. By the interference of the Inspectorate the cost of the product was returned to the applicant by the company, by which, apparently, the ‘TV-Market’ accepted the fact that the sold inflatable mattresses were of poor quality.

The Inspectorate received another complaint regarding the poor quality of the sold product by the ‘TV-Market’ in March last year. Once again the cost of the product was returned to the applicant by the company. During this year, until October 1, the Inspectorate had already received 7 application-complaints regarding poor quality of the sold items.

Between June-September of the current year the Inspectorate received 5 application-complaints regarding the quality of the Derma-Seta epilators of the ‘TV-Market’ company sold with the cost AMD 20-21 thousand, since the features of that item did not correspond to the features presented in the commercial.

In all the cases with epilators the cost of the item was paid back to the applicants. After another complaint with similar content that the Inspectorate received on September 25, 2012 the device was repaired by the company technicians. It’s hard to say, though, for how long it will properly serve to the owner. However, such a big number of complaints regarding poor quality of epilators raise doubts as to the originality of the products.

Artur Hovhannisyan

Автор Factinfo